Effective Date: 1st September 2025

Last Updated: 24th October 2025

Welcome to Tribease! These Terms and Conditions (“Terms”) govern your participation in the Tribease Retail Fit-Out Program (“the Program”). By signing up or engaging with Tribease, you agree to these Terms, which are designed to ensure clarity, fairness, and mutual understanding between SMEs, vendors, and Tribease as a coordinating platform.

1. About Tribease
   Tribease is a technology-driven platform that connects small and medium-sized enterprises (SMEs) with vetted vendors, merchants, and business solution providers to access the products and services they need to design, equip, and fit out their retail spaces. Tribease provides coordination, project management, and access to flexible payment solutions through licensed financial partners. Tribease does not act as a bank, lender, or financial institution.
2. Purpose of the Program
   The Tribease Retail Fit-Out Program (“the Program”) was created to help SMEs overcome the high cost barriers associated with setting up retail spaces. The Program allows business owners to access trusted vendors, standardized fit-out packages, and flexible payment plans that enable them to open their shops faster, better, and stronger.
3. Eligibility
   To qualify for participation in the Tribease Retail Fit-Out Program, an SME must:
   • Be a legally registered business entity or individual entrepreneur.
   • Operate within Nigeria or other approved African markets.
   • Have a verified retail or commercial location for the proposed fit-out project.
   • Provide accurate, up-to-date business and contact information.
   • Complete Tribease’s onboarding and verification process, including background checks if necessary.
4. Vendor and Service Provider Engagement
   Tribease partners with verified vendors, contractors, and service providers who deliver furniture, fixtures, electrical, branding, and design services for SMEs. Tribease matches each SME with the most suitable vendors based on project needs, budget, and location.
   
   Tribease does not guarantee or warrant vendor performance but ensures due diligence in vendor selection and oversight. All vendors are required to maintain quality standards, timelines, and fair pricing.
5. Role of Tribease
   Tribease serves as a coordinating and project management platform. Its responsibilities include:
   • Matching SMEs with vetted vendors and partners.
   • Facilitating transparent communication between parties.
   • Managing milestones and payment disbursements (where applicable).
   • Monitoring project progress, delivery, and completion.
   Tribease does not take ownership of materials or construction. Any direct contracts for supply or work are between the SME and the vendor.
6. Payment Terms and Service Charges
   SMEs agree to pay Tribease a service charge for facilitating vendor connection, project coordination, and administrative support. This service charge ranges between 10% and 25% of the total project cost, depending on project complexity, category, and duration.
   
   In addition to the service charge, Tribease may earn commissions, vendor discounts, or referral fees from partners. Tribease will always operate transparently and disclose relevant fees during project onboarding.
   
   For SMEs opting for flexible payment arrangements or Buy Now Pay Later (BNPL) terms, repayment obligations are subject to the terms and conditions of Tribease’s licensed financial partners. Tribease does not provide loans or credit directly.
7. Project Delivery and Timelines
   Once a project plan and vendor contracts are confirmed, Tribease will coordinate execution timelines, quality inspections, and milestone-based payments. SMEs must provide site access, timely approvals, and all required project inputs.
   
   Delays caused by the SME, including lack of access or late payment confirmations, may affect delivery timelines. Tribease will not be liable for losses resulting from delays outside its control.
8. Warranties and Limitations
   Tribease provides coordination services in good faith and strives to ensure that vendors meet agreed standards. However, Tribease is not liable for vendor negligence, product defects, or quality issues. Vendor warranties, where applicable, shall apply directly between the SME and the vendor.
   
   Tribease’s total liability for any claim shall not exceed the total service charge paid by the SME to Tribease for the specific project in question.
9. Data Protection and Privacy
   Tribease values your privacy. We collect only necessary information required to match SMEs with vendors, manage projects, and process payments. All data is stored securely and used in compliance with applicable data protection regulations, including the Nigeria Data Protection Act. For more details, please refer to the Tribease Privacy Policy.
10. Termination and Withdrawal
    An SME may withdraw from the Program before project commencement by submitting a written notice. Any cancellation before vendor engagement may attract administrative fees or charges related to costs already incurred.
    
    Tribease reserves the right to suspend or terminate an SME’s participation if false information is provided, payments are delayed, or contractual obligations are breached.
11. Dispute Resolution
    Tribease encourages amicable resolution of all disputes between SMEs, vendors, and partners. Where disputes remain unresolved, they shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, Laws of the Federal Republic of Nigeria. The seat of arbitration shall be Lagos, Nigeria.
12. Governing Law
    These Terms and all related transactions shall be governed and interpreted in accordance with the laws of the Federal Republic of Nigeria.
13. Acceptance
    By enrolling in the Tribease Retail Fit-Out Program, the SME acknowledges that it has read, understood, and agrees to be bound by these Terms and Conditions. Continued use of Tribease services constitutes acceptance of any future updates to these Terms.