Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you (the "User", "Customer", or "you") and Tribease ("we", "our", or "us"), governing your access to and use of the Tribease platform, website, mobile application, and related services (collectively, the "Service").

By registering for an account, clicking "I Agree," or otherwise accessing or using our Service, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated by reference.

If you are using Tribease on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms, and the terms "you" and "your" will refer to that entity.

Tribease provides an operations and execution management platform designed for multi-staff physical SMEs. Our Service includes, but is not limited to:

• Project and task management tools
• Branch and staff management
• Procurement and vendor/supplier management
• Expense and sales tracking
• Document storage and expiry reminders
• Roles and permissions management
• Performance and business insights
• In-app notifications and task reminders

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

To access Tribease, you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information and for all activity that occurs under your account.

You are responsible for keeping your login credentials confidential. You must not share your password with any unauthorised person and must notify us immediately at [email protected] if you suspect unauthorised access to your account.

Account holders (business owners/admins) are responsible for managing access for their staff members, including setting appropriate roles and permissions. You are liable for the actions of all users operating under your account.

You must be at least 18 years of age to create an account. Accounts may not be transferred or sold to another party without prior written consent from Tribease.

You agree to use Tribease only for lawful business purposes and in accordance with these Terms. You must not use our Service to:

Violation of this section may result in immediate suspension or termination of your account without refund.

You retain full ownership of all data, content, and information that you and your team upload, enter, or create within the Tribease platform ("Customer Data"). We do not claim any ownership rights over your Customer Data.

By using the Service, you grant Tribease a limited, non-exclusive licence to store, process, and display your Customer Data solely for the purpose of providing the Service to you.

You are responsible for ensuring that your Customer Data complies with applicable laws, including data protection laws, and that you have all necessary rights and permissions for any data uploaded to the platform.

Upon termination of your account, we will retain your Customer Data for a reasonable grace period during which you may request an export. After this period, your data may be permanently deleted. We recommend exporting your data before closing your account.

The Tribease platform, including its software, design, interface, branding, logos, trademarks, and all related content (excluding Customer Data), is the exclusive property of Tribease and is protected by applicable intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes during the subscription term. This licence does not permit you to copy, modify, distribute, sell, or create derivative works based on our platform or its content.

Each party agrees to keep confidential any non-public information received from the other party in connection with the Service that is reasonably understood to be confidential. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Tribease will not disclose your business data to third parties except as required to provide the Service, as described in our Privacy Policy, or as required by applicable law.

We strive to maintain high platform availability but do not guarantee uninterrupted access to the Service. Planned maintenance, system upgrades, and events beyond our reasonable control may result in temporary service interruptions. We will endeavour to notify users in advance of planned downtime.

Customer support is available to all paid plan users via email at [email protected]. Response times vary by plan tier. Tribease makes no warranty as to the accuracy, completeness, or fitness for purpose of any support provided.

The Service is provided "as is" and "as available." To the fullest extent permitted by applicable law, Tribease disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Tribease's total liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the total fees paid by you in the twelve (12) months preceding the event giving rise to the claim.

Tribease shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business, even if advised of the possibility of such damages.

You may cancel your account at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current billing period, after which you will no longer have access to the paid features of the Service.

Tribease reserves the right to suspend or terminate your account immediately and without notice if you breach these Terms, engage in fraudulent activity, or use the Service in a manner that causes harm to Tribease or other users. In such cases, no refund will be issued.

Upon termination, your right to access the Service will cease. Provisions of these Terms that by their nature should survive termination (including intellectual property rights, confidentiality, and limitation of liability) will remain in effect.

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of the Service shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to the jurisdiction of the courts of Lagos State, Nigeria.

We may update these Terms from time to time to reflect changes to our Service, legal requirements, or business practices. When we make material changes, we will notify you by email or through a notice on the platform at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your account before the changes take effect.